When you can have your money back, how to ask, and how long it takes to arrive. The window is seven days from your first purchase.
If a first subscription is not what you hoped for, tell us within seven days of buying it and we refund the term in full. We may ask what went wrong, because it is often something we can fix in two minutes, but you do not have to justify yourself to qualify.
Email help@iptvsub.tv from the address on the account, with the order date. That is genuinely all we need. There is no form to complete and no retention team to get past.
We approve or query a request within one working day. Once approved, the money goes back the way it came, which typically shows on a card within five to ten working days depending on your bank. We will tell you the moment it is sent rather than leaving you guessing.
Outside the seven days we do not normally refund part of a term, because the access has been available to you throughout. The exception is a sustained fault: if the service was substantially unusable for a stretch and we could not put it right, we will credit or refund that period. Talk to us.
Please give support a go before asking for a refund. The overwhelming majority of problems are a wrong character in a username, a player app that needs its cache clearing, or an evening congestion issue on the local line — all of which are quick to sort and none of which need you to cancel anything.
Refunds, billing questions and anything else about money: help@iptvsub.tv.
